Payment Terms

Last Updated: August 18, 2026

Velvella currently accepts the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Payment Processing

Payment must be successfully authorized before an order can be processed and prepared for shipment.

Depending on the payment method selected, your payment may be processed by a third-party payment service provider.

Payment Security

Velvella uses payment services provided by payment processors to facilitate secure transactions.

Customers should enter payment information only through the secure checkout process available on www.velvella.shop.

Velvella does not request complete payment card information through email, telephone, or other unsecured communication channels.

Payment Verification

In certain circumstances, additional payment verification may be required by your card issuer, bank, PayPal, or another payment service provider.

An order may be delayed while payment verification is completed.

If payment cannot be successfully authorized, the order may not be processed until a valid payment method is provided.

Order Total

Before completing your purchase, the applicable product price and any applicable shipping charges or other charges will be displayed during the checkout process.

Please review your order details and final order total before submitting your payment.

Payment Confirmation

After a successful order has been placed, you will generally receive an order confirmation by email.

If you do not receive an order confirmation or believe that there may be an issue with your payment, please contact us at hello@velvella.shop.

Refunds

When a refund is approved in accordance with our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

Contact Information

Velvella
23 Rue Edouard Jaunez
71600 Paray-le-Monial
France

Website: www.velvella.shop

Email: hello@velvella.shop

Phone: +33 74417194

Customer service hours:
Monday to Saturday: 9:00 AM – 6:00 PM (CET)
Sunday: Closed